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basa11 sets out these legal terms so you know exactly what governs your account, your transactions through Nagad, Rocket or Bank Transfer, and how we handle your data. Access and eligibility depend on your local law and the regions where these terms apply.
These terms form the binding agreement between you and basa11 whenever you access the platform, create an account, or initiate a transaction. By continuing to use the site, you confirm that you have read and accept the conditions set out here. Whether you fund your account via Nagad, complete a Rocket payment, or submit a Bank Transfer, each action falls within the scope of these terms. We update this policy when our practices or applicable rules change. When we do, we publish a notice in your account area and update the effective date at the bottom of this page. You are responsible for reviewing the current version; continued use of the platform after an update means you accept the revised terms. Availability of the platform and any features described here depends on your local law and eligible regions. We do not make representations about the legality of access from any specific location — that determination is yours to make in line with the laws where you are situated. If any provision of these terms is found unenforceable, the remaining provisions continue in full force. Questions about a specific clause can be directed to our support team using the contact routes shown in this policy.
Understanding what falls within these terms and what does not helps you know where your rights and obligations begin. The four areas below draw clear lines between your account activity, site content, third-party links and service boundaries.
Your login, identity verification steps, and all account-level actions — including closing or suspending an account — fall fully within this policy. What happens after you sign in and before you sign out is governed here.
Deposits and withdrawals processed through Nagad, Rocket or Bank Transfer are covered by these terms. Each transaction record is visible in your account history; the limits and verification requirements shown there form part of this agreement.
Game content delivered through our lobby — including titles from Pragmatic Play, Microgaming and CQ9 — is subject to the terms of both this policy and the relevant game-specific rules shown before you launch a round.
Links to external sites, payment gateways operated by wallet providers, and any third-party tools you access from our pages are not covered by this policy. Their own terms and privacy practices apply independently of ours.
You hold several concrete rights in relation to your basa11 account, and we have built the account area to make exercising them straightforward. You can review the full record of your transactions — deposits made via Nagad or Rocket, Bank Transfer submissions, game-round history — directly from the account history tab without contacting support. If a record appears incorrect, you can flag it through the dispute route in your account or by writing to our policy contact address. Account details such as your registered contact number and linked wallet identifiers can be updated by following the verification steps shown in account settings. Where you have questions about how we store or use information tied to your account, our policy team can respond in writing — the contact route is shown in the support section below. We aim to handle account-correction and data queries within the timeframe stated in our policy documents; check the current version for the applicable period, as it may be revised.
Open the account history tab to see every transaction, including Nagad deposits and Bank Transfer submissions, with timestamps and status.
Follow the verification fields in account settings to update your registered number or wallet details. Instructions are shown on screen at each step.
Use the policy contact address or the in-account dispute route to flag a record that looks wrong. Include your account reference for faster handling.
Our policy team responds to written requests about data handling and account records. The published support routes below are the correct channels for these requests.
Policy and account queries reach us through the channels published on this site. Use the route that suits your query type — live chat for account-level questions, email for written policy requests, and the in-account help section for transaction disputes.
Open the chat widget from any page while signed in. Suitable for account access questions and to escalate a policy concern to a support agent in real time.
Send written policy queries, data requests or formal account corrections to the support email address published in our contact page. Include your account reference.
The help section inside your account lets you submit a dispute or query tied directly to a transaction record — Nagad, Rocket or Bank Transfer — without leaving the platform.
We apply consistent practices across data storage, cookie use, account security and record retention so that what we say here matches what you see in your account.
Account data — including wallet identifiers for Nagad, Rocket and Bank Transfer — is stored and processed according to the retention schedule in our privacy notice. We do not sell account data to third parties.
We use functional and analytics cookies to keep your session active and measure how the site performs. You can review and adjust cookie preferences through the banner shown on your first visit or in browser settings.
Your account is protected by the login and verification steps configured at sign-in. If you believe your credentials have been compromised, contact support immediately via the live chat route and follow the account-recovery steps shown there.
We keep transaction and account records for the period stated in our current policy documents. To request deletion or ask about the retention period that applies to your data, write to our policy team using the published email route.
The answers below cover the questions we hear most about account rights, data use, policy scope and how to contact us — so you can find what you need without scrolling through the full document.
Access and eligibility depend on your local law and the eligible regions covered by this policy. We do not confirm or deny legality for any specific location — check the laws where you are situated. If you can access and create an account, these terms govern your use.
We publish a notice in your account area and update the effective date on this page. Continuing to use the platform after an update indicates acceptance of the revised terms. You can always review the current version here or request a copy through the policy email route.
Yes. Every deposit and withdrawal you initiate through Nagad, Rocket or Bank Transfer falls within the scope of these terms. The record of each transaction — including status and timestamp — is visible in your account history tab.
Open account settings and follow the verification fields shown for the detail you want to change. If the correction cannot be completed there, contact support via live chat or the published email address and include your account reference number.
You can submit a deletion request through the policy email route published on our contact page. We process requests within the timeframe stated in our current privacy notice. Some records may be retained for the period required under applicable rules.
Site-wide terms cover your access to the game lobby. Each game session is also subject to the rules shown before you launch a round — those come from the studio and are displayed in the game interface. This policy does not override or replace game-specific rules.