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These terms set out the rules that apply when you open and use a basa11 account. Access and eligibility depend on your local law and the eligible regions listed here — read each section before you start.
By creating or continuing to use a basa11 account, you confirm that you have read and accepted these terms in full. These terms apply to every session, wallet action and support request made through the platform. They cover how your account is created, how transactions are recorded, and what happens when a dispute or policy question arises. Transaction records linked to Nagad, Rocket and Bank Transfer are held within your account history and are subject to the same terms as all other platform activity. Where a payment method has specific usage rules — such as minimum transfer thresholds set by the provider — those rules sit alongside these terms and do not override them. We may update these terms when our services change or when applicable requirements shift. When a material change is made, we will notify you through the contact details held on your account before the change takes effect. Continued use of the platform after that point means you accept the updated version. If any part of the updated terms does not work for you, the correct step is to contact support or close your account — not to continue using the service under old assumptions. Eligibility for platform access always depends on your local law and the eligible regions we serve.
Not everything you encounter through basa11 falls under the same set of rules. Understanding the scope helps you know where these terms apply directly and where a separate policy or a third-party provider's own rules take over.
These terms cover everything tied to your account — login credentials, session activity, wallet balance and the verification steps shown in your account settings. Any action taken while signed in is governed by these terms.
Deposits and withdrawals processed through Nagad, Rocket or Bank Transfer are within scope. Transaction records visible in your account history are subject to these terms, including any correction or dispute request you raise with support.
Game content supplied by studios such as Pragmatic Play, Microgaming and Habanero is available through our platform but governed partly by those providers' own rules. We do not override provider-level rules for individual game titles.
External links, payment provider interfaces and any service accessed outside the basa11 domain are outside the scope of these terms. We are not responsible for the terms, privacy practices or conduct of third-party services you reach from our platform.
These terms are not just obligations — they also define what you can ask of us. You have the right to review the transaction records held in your account at any time by opening the history section of your wallet. If a record looks incorrect, you can raise a correction request through the support channel shown in your account. Account details such as your contact information and preferred payment method can be updated by following the fields in your account settings page. We ask that you keep these details current because we use them to notify you of any term changes or account-level decisions. If you believe a term has been applied incorrectly to your account, you can put the question to our support team with the relevant transaction reference number visible in your history. We aim to respond to policy questions through the same channel you used to raise them. Closing your account is always an option available to you — the steps for that are shown in the account settings area.
Open the wallet history section of your account to see every transaction, including Nagad, Rocket and Bank Transfer entries, with timestamps and reference numbers.
Update your contact email, phone number or linked payment method through the account settings fields. Keep these current so policy notifications reach you.
If a term has been applied in a way you do not understand, contact support with the transaction reference number from your history. We handle policy questions on the same channel you open.
The option to close your account is in the settings area. Any pending wallet balance linked to Nagad, Rocket or Bank Transfer is handled according to the withdrawal steps shown at that point.
If you have a question about how a specific clause applies to your account, or if you need to raise a correction, the routes below are the ones we actually monitor. Use the channel that suits the urgency of your question.
The chat widget in your signed-in account area connects you directly to the support team. Use this for questions about how a term applies to a specific transaction or account action.
For written records of a policy question or a formal correction request, email support through the address shown in the Help section of your account. Include your account reference and the relevant transaction ID.
The Help section of your account contains published policy documents and answers to common terms questions. Start there if you want to read the clause in full before contacting support.
Account security and data handling are governed by the same terms you accept at registration. Here is how we manage the key areas that affect your account and your records.
We retain account data and transaction records for as long as your account is active and for the period required by the rules that apply to our eligible regions. You can request a summary of the data we hold by contacting support through the email route in your account.
We use cookies to keep your session active and to remember your account preferences across visits. You can adjust cookie settings through your browser. Disabling session cookies may affect how your account loads on mobile.
Your account credentials are your responsibility under these terms. We will never ask for your password through chat or email. If you suspect unauthorised access, use the account recovery steps shown on the login page and contact support immediately.
To request a correction to the personal data we hold, or to ask how a specific clause applies to your situation, use the email support route. Include your account ID and the specific data point or clause reference in your message.
These are the questions we hear most often about how these terms work in practice. If your question is not here, the email support route in your account is the right place to send it.
Yes. All transactions processed through your account — including those made via Nagad, Rocket or Bank Transfer — are governed by these terms. The transaction records for each are visible in your wallet history with reference numbers you can use in any support query.
We notify you through the contact details on your account before any material change takes effect. Continuing to use the platform after that notification means you accept the updated terms. If you disagree, contact support or follow the account closure steps in settings.
Open your wallet history, find the transaction reference number, and contact support via email or live chat with that reference. We handle disputes under the clause covering transaction corrections. Response happens through the same channel you opened the query on.
Yes. Send a request through the email support route shown in your account's Help section. Include your account ID. We will respond with the data summary we are able to share under the terms that govern our eligible regions and applicable local requirements.
Game content from studios such as Pragmatic Play, Microgaming and Habanero is available through our platform, but those providers maintain their own rules for individual titles. Our terms govern your account access and transactions; provider-level game rules operate alongside them, not under them.
Eligibility depends on your local law and the eligible regions we serve. These terms set the rules for accounts that do qualify. If you are unsure whether your region is currently supported, check the eligibility notice shown during account registration or contact support for clarification.