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basa11 collects only the account and transaction data needed to run your wallet, process Nagad or Rocket transfers, and keep your session secure. This policy tells you exactly what we hold, why we hold it, and what you can ask us to do with it — access and eligibility depend on your local law and eligible regions.
When you open an account, we collect the registration details you enter — name, contact address, and the payment identifiers linked to your chosen method, which may include a Nagad mobile number, Rocket account reference, or Bank Transfer details. We collect this to verify your identity, process deposits and withdrawals, and maintain an accurate transaction record in your account wallet. We also log session data: device type, browser, IP address, and the pages you visit within our site. This supports account security and helps us detect unusual access patterns. We do not sell this data to third parties for marketing. Cookies are used to keep your session active and remember your language and display preferences. You can adjust cookie permissions in your browser settings; disabling functional cookies may affect how certain account pages load. Data we collect is retained for as long as your account is active and for any period required under applicable law in the eligible regions we serve. If you close your account, we will retain only what is legally necessary and delete the rest within the timeframe set by applicable jurisdiction rules.
This policy covers all personal data processed through basa11. It applies when you create an account, make a transaction, contact support, or browse the site while signed in. The scope below clarifies what falls inside and outside this policy so you know exactly where our obligations begin and end.
All data you provide when registering or updating your account — login credentials, contact details and linked payment identifiers — falls under this policy. We hold it only for account operation purposes.
Deposit and withdrawal records, including Nagad transfer references and Rocket payment identifiers, are covered. We keep these logs for account reconciliation and to respond to any dispute you raise.
Your browsing activity within basa11 — pages visited, session duration, device type — is logged for security and performance. This data is not shared with game studios or content providers.
Links or services outside basa11 operate under their own privacy terms. We do not control data handled by external payment processors or network providers once a transaction leaves our platform.
You have practical choices about the personal data we hold. The starting point is your account settings page, where you can review the contact details and payment identifiers currently stored against your profile. If anything is wrong — a Nagad number entered incorrectly, an outdated Bank Transfer reference — you can update it directly from the account details section without contacting support. If you want a record of what data we hold about you, submit a data access request through our support route. We will identify the relevant records and respond within the period required under applicable rules for eligible regions. You can also ask us to correct inaccurate data, restrict how we process it while a dispute is open, or request deletion where no legal retention requirement applies. Each of these requests is handled through the same contact route — see the support section below for the path.
Open the account details page while signed in to see the contact and payment data currently stored. Verify each field and note any entry that needs correcting.
Update a payment identifier — Nagad number, Rocket reference or Bank Transfer detail — directly in account settings. Changes take effect once the updated field is saved.
If you want to know exactly what we hold, or request deletion or restriction, contact our support team with your account email. We handle these requests under the rules of applicable eligible regions.
For anything not covered by self-service account settings, our support route is available to guide you through the request process. See the section below for how to reach us.
If you have a question about your data or want to exercise any of the rights described here, use one of the contact paths below. We do not publish response time commitments, but we respond to data-related requests as a priority over general account queries.
Open the chat widget on basa11 while signed in. Select the account or privacy topic from the menu and describe your request. This is the fastest route for data correction queries.
Send your data request to the support email address listed on the basa11 contact page. Include your registered account email and describe the specific record or action you are requesting.
The help section inside your signed-in account lists published guidance for common privacy requests — data access, record correction and deletion. Follow the steps shown there before escalating to live chat.
Account security and honest data handling sit at the centre of how we operate. We do not make claims we cannot back with process — the points below describe what we actually do, not an aspirational standard.
We use session cookies to keep you signed in and functional cookies to hold your display preferences. You can review and adjust cookie permissions through your browser. Disabling non-essential cookies will not prevent account access but may affect page behaviour.
Your password and linked payment identifiers — Nagad, Rocket, Bank Transfer — are stored in encrypted form. We do not display your full payment reference in account history pages; only a masked version is shown for your security.
We hold your account and transaction data for as long as your account remains active, plus any additional period required by applicable law in eligible regions. After a confirmed account closure, non-mandatory data is scheduled for deletion.
If this policy changes in a way that affects how your data is used, we will post a notice in your account notification area before the change takes effect. Continuing to use your account after that date means you have seen the notice.
The questions below cover what we are most often asked about data handling, your rights, and how to act on them. If your question is not here, reach us via the contact routes listed in the support section above.
We do not share your Nagad number or Rocket reference with third-party marketing services. These identifiers are used only to process your deposit or withdrawal and to maintain your transaction record. External payment processors handle the transfer under their own security protocols.
Submit a data access request through our support email — details are on the basa11 contact page. Include your registered email address and specify that you want a data summary. We will respond within the timeframe required under applicable rules for eligible regions.
Yes. You can request deletion of data that is not subject to a legal retention requirement. Contact support with your account email and state you are requesting data deletion. We will confirm which records can be removed and which must be retained under applicable rules.
After a confirmed account closure, we retain only the records required under applicable law for eligible regions — typically transaction history needed for financial compliance. All other personal data is scheduled for deletion within the period set by those rules.
We use cookies to keep your session active and remember your account preferences. You can adjust or block cookies in your browser settings. Turning off functional cookies may change how some account pages load, but it will not prevent you from signing in.
Raise the issue through live chat or the support email on basa11. Describe the specific concern and include your account email. Data-related complaints are handled with priority, and we will confirm receipt and next steps once your message is received.